Terms and Conditions

Multinautic's Warranty

Limited warranty information
MultiOnline Distribution Inc. (hereinafter “Multinautic”) warrants, to the original purchaser of its products, all products to be free of manufacturing defects in workmanship and material for a period of one year from the date of purchase (except for dock hardware, foam filled dock floats, boat covers and winches for which a specific longer duration is provided hereinafter) when used in, and under normal residential conditions and for which use these products are intended for with reference to Multinautic's instruction product sheets.

MULTINAUTIC SHALL NOT BE LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, NEITHER FOR ANY DAMAGES OR REMEDIES NOT SPECIFICALLY SET FORTH IN THIS WARRANTY. MULTINAUTIC DOES NOT ASSUME ANY LIABILITY OF PURCHASER OR OTHERS FOR INJURY TO PERSONS OR PROPERTY.  MULTINAUTIC SHALL NOT BE LIABLE IN ANY EVENT, FOR ANY DAMAGES IN EXCESS OF THE PRICE PAID FOR THE PRODUCT. MULTINAUTIC MAKES NO EXPRESS OR IMPLIED WARRANTIES OTHER THAN THE ONES SET FORTH HEREIN, INCLUDING BUT WITHOUT LIMITATION, NO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.  IN THE EVENT MULTINAUTIC SHALL BE DEEMED TO HAVE MADE SUCH WARRANTIES DESPITE THIS EXPRESS EXCLUSION OF SUCH WARRANTIES, SUCH WARRANTIES SHALL NOT BE EXTENDED BEYOND THE DURATION OF THE EXPRESS WARRANTIES HEREIN. THIS WARRANTY SUPERSEDES ALL OTHER WARRANTIES THAT ARE ASSOCIATED OR COULD BE INCLUDED WITH A PRODUCT.  THIS WRITTEN WARRANTY IS THE ONLY WARRANTY, EXPRESSED OR IMPLIED, MADE BY MULTINAUTIC. SOME STATES OR PROVINCES DO NOT ALLOW THE LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR THE DURATION OF AN IMPLIED WARRANTY, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.  THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND THE LAWS OF SOME STATES OR PROVINCES MAY GRANT FOR SOME OTHER RIGHTS.

The sole obligation of Multinautic under this warranty is limited to the repair, replacement or reimbursement of the defective part, at Multinautic’s sole discretion. Multinautic reserves the right to request return of the product for inspection prior to making any decision regarding a claim. No return product will be accepted by Multinautic without prior authorization. All warranty claims under this limited warranty must personally be made in writing by the customer to Multinautic, before Multinautic’s obligation to honor this limited warranty arises, and such written warranty claim is a condition precedent to the customer’s right to relief under this limited warranty. In order for this warranty to be valid, the consumer must, at the time the product is returned, provide proof of purchase in the form of the original purchase receipt directly from Multinautic or from a Multinautic authorized reseller. In order for this warranty to be valid, the consumer must also, at the time the product is returned, provide all written proofs of regular and recommended inspection and maintenance of the product since its purchase. If Multinautic elects to replace the defective product, Multinautic reserves the right to replace it with another product of the same model or a model of at least comparable quality and features. If Multinautic rather elects to reimburse the consumer, it cannot exceed the amount paid by the customer (including taxes) for the product found to be defective by Multinautic.

If you believe that a product is defective within the warranty period, make your warranty claim in writing at Multinautic, 2330 Jean-Adam, St-Sauveur, Quebec, Canada J0R 1R2, by facsimile at 1-450-227-0244or by email at info@multinautic.com. Then send by email at the same email address or call Multinautic at 450-227-6217 for a Return Authorization Number (RAN). Carefully repack the product, insure it for its total price paid and return it with the original proof of purchase and written proofs of regular and recommended inspection and maintenance of the product, postage prepaid, to: Multinautic, 2330 Jean-Adam, St-Sauveur, Quebec, Canada, J0R 1R2, writing on the shipping slip the RAN obtained from Multinautic. Any product sent without RAN will be refused and returned freight collect to sender.  Products found to be defective by Multinautic will either be reimbursed, repaired or replaced by Multinautic, at its sole discretion. Repaired or replaced products will be shipped back at consumer’s costs.

EXCLUSIONS: THIS WARRANTY DOES NOT COVER AND THERE IS NO WARRANTY WHATSOEVER ON THE PRODUCT FOR CASES OTHER THAN A MANUFACTURING DEFECT IN WORKMANSHIP OR MATERIAL, INCLUDING, WITHOUT LIMITATION, IN CASES OF DAMAGES OR LOSS RESULTING FROM, ALLEGED DESIGN DEFECTS, ABUSE, MISUSE, IMPROPER, INAPPROPRIATE OR FAULTY USE, SELECTION, INSTALLATION, ASSEMBLING, ANCHORING, INSPECTION, MAINTENANCE OR WINTERIZING OF THE PRODUCT, RUSTING, CORROSION, MOLD, MILDEW, TEARING, DAMAGE OR BREAKAGE DUE TO OVER EXCESS OF PRESSURE, NORMAL WEAR AND TEAR, ACTS OF GOD SUCH AS FLOODS AND STORMS, STRONG WINDS, WAVES OR CURRENT, NEGLIGENT USE, ABRASION, DOCK TRANSPORTATION, VANDALISM, ACCIDENT, ALTERATION, UNAUTHORIZED, IMPROPER, INAPPROPRIATE OR FAULTY REPAIR OR MODIFICATION TO THE PRODUCT, COMMERCIAL AND OTHER NON RESIDENTIAL USES, IMPROPER, INAPPROPRIATE OR FAULTY INSTALLATION AREA OR METHOD, PUNCTURES OR DAMAGES CAUSED BY A SHARP OBJECT OR IMPACT WITH ANOTHER OBJECT, OR IF PRODUCT IS PURCHASED FROM A PARTY OTHER THAN MULTINAUTIC OR A MULTINAUTIC AUTHORIZED RESELLER.


DOCK HARDWARE: LIMITED LIFETIME WARRANTY

Multinautic warrants its galvanized steel dock hardware, used to assemble wooden docks, to be free against manufacturing defects in workmanship and material, subject to the foregoing terms in the “Limited Warranty Information” section set forth immediately above, which are incorporated herein by reference, as well as the specific following limitation. This warranty is strictly limited to the failure of a weld and does not cover any other cause or defect whatsoever, including in case of rust or corrosion or any other case  listed in the “EXCLUSIONS” section of this warranty.

FOAM FILLED DOCK FLOATS: 15 YEARS LIMITED WARRANTY
Subject to the foregoing terms in the “Limited Warranty Information” section set forth immediately above, which are incorporated herein by reference, foam filled floats are warranted  to be free against manufacturing defects in workmanship and material for 15 years from the date of their original purchase, except for products 14029 & 14030 which have a limited warranty of 8 years from the date of their original purchase. This warranty covers the floatation of the float when used for its intended residential use and purpose, under exposure to normal wind, weather and water conditions.  It does not cover the exclusions listed, without limitation, in the “EXCLUSIONS” section of this warranty. The 15 years warranty mentioned hereinabove is however prorated as follows and the coverage of the warranty is therefore reduced to the percentage of the warranty showed below, remaining at the time of the claim and calculated from the date of the original purchase of the product:
•   first ten (10) years = 100%
•   11th & 12th year = 60% of the warranty remaining
•   13th & 14th year = 30% of the warranty remaining
•   15th year = 15% of the warranty remaining

BOAT COVERS: 3 YEARS LIMITED WARRANTY
Subject to the foregoing terms in the “Limited Warranty Information” section set forth immediately above, which are incorporated herein by reference, boat covers are warranted to be free against manufacturing defects in workmanship and material for 3 years from the date of the original purchase. This warranty does not cover the exclusions listed in the “EXCLUSIONS” section of this warranty nor, without limitation, damages or losses caused by allowing water, ice, snow or other objects to pool or accumulate on the cover, sharp objects causing a rip or a tear, wind damage due to improper tying down as per product instruction sheet, fabric discoloration in general or in spots due to sun, chemical exposure like bird droppings, tree sap, petroleum based products, mold, or mildew. Never use bleach products or other strong soap, detergents or cleaning products on the fabric and always use a soft brush when cleaning, rinsing with fresh water.

WINCHES: 3 YEARS LIMITED WARRANTY
Subject to the foregoing terms in the “Limited Warranty Information” section set forth immediately above, which are incorporated herein by reference, winches are warranted for 3 years from the date of purchase. This warranty does not cover any damages caused by improper use or or damages caused by normal wear and tear and the exclusions listed, without limitation, in the “EXCLUSIONS” section of this warranty.


Important information and disclaimer of liability.

The selection, assembling, installation, anchoring, inspection, maintenance and winterizing techniques, suggestions or recommendations contained in our company’s documentation and on our website or received over the phone and in store, are simply general guidelines, and are only intended to provide any person with a general and basic understanding and comprehension of the manufacturing assembling, installation and maintenance of a residential dock or mooring system. In no way is Multinautic recommending that any of such techniques, suggestions and recommendations be followed, in whole or in part, with regard to any specific case, as many factors may affect each and every individual installation, such as but not limited to, local regulations, severity of the climatic conditions in a specific location, choice of design, preference or necessity, moorings, water depth and bottom conditions, material used or other special circumstances that may affect your specific location. Multinautic may therefore not be held liable or responsible in any way. Any of these technical drawings, illustrations and/or plans, informations are not to be substituted, in whole or in part, for certified engineered drawings and are intended as general guideline only.

MULTINAUTIC ASSUMES NO LIABILITY OR RESPONSIBILITY WHATSOEVER, FOR ANY COSTS, EXPENSES OR OTHER DAMAGES, DERIVED FROM OR IN RELATION WITH THE USE MADE BY ANY PERSON OF ANY SPECIFICATIONS, SUGGESTIONS OR RECOMMENDATIONS RECEIVED OVER THE PHONE AND IN STORE OR CONTAINED IN OUR COMPANY’S DOCUMENTATION AND ON ITS WEBSITE, INCLUDING, BUT NOT LIMITED TO, FITNESS FOR A PARTICULAR INTENDED USE, MERCHANTABILITY, ACCURACY OR NOT OF THE TECHNICAL DRAWINGS, ILLUSTRATIONS OR PLANS SHOWN IN MULTINAUTIC’S DOCUMENTATION AND WEBSITE, ETC. ANY PERSON MAKING USE OF ANY SUCH SPECIFICATIONS, SUGGESTIONS OR RECOMMENDATIONS PROVIDED BY MULTINAUTIC, INCLUDING ANY OF ITS TECHNICAL DRAWINGS, ILLUSTRATIONS AND/OR PLANS, MUST BE AND IS SOLELY RESPONSIBLE TO OBTAIN AT ITS SOLE COSTS SPECIFIC CERTIFIED ENGINEER ADVICE AND CERTIFICATION AS TO, WITHOUT LIMITATION, THE PROPER SELECTION, ASSEMBLING, INSTALLATION, ANCHORING, INSPECTION, MAINTENANCE AND WINTERIZING OF ANY PARTICULAR ASSEMBLY FOR ANY PARTICULAR LOCATION. Without limiting the foregoing, Multinautic does not warrant the quality and accuracy of its material lists or specific measurements, and verification by making your own review and obtaining advice and certification from an engineer must in all cases be made. PLEASE SEE OUR LIMITED PRODUCT WARRANTY FOR ALL SPECIFIC TERMS, CONDITIONS, LIMITATIONS AND EXCLUSIONS APPLICABLE TO OUR PRODUCTS' WARRANTY.


General notes

Multinautic reserves the right, without notice, to delete, make alterations or changes to any product in this catalogue, web site or other publication by means of color, material type or sizes. Multinautic makes no representation as to the products, components or spare parts will remain available at any future date. Dimensions or sizes provided in this catalogue may vary according to manufacturing procedures and regular engineering tolerances or some errors may have unfortunately occured in the process of making this catalogue and Multinautic will not bare any costs due to the use of these sizes without any special written confirmation to a specific demand.


Intellectuel property information

This Multinautic’s catalogue is provided for the promotion of Multinautic’s products by its authorized dealers. Multinautic owns and/or retains all copyrights in the material found in this catalogue and/or on our web site. No material from this Multinautic catalogue, web site and all its publications may be, in any way, in whole or in part, used, copied, transmitted, translated, distributed, reproduced or republished without the prior written consent of Multinautic.