Customer FAQs

We have several points of sale, in store or online. Visit the Where to find our exclusives products section. 

Soon, we will be offering a few products directly online.

In Canada, exclusives products through major retailers such as Costco, Walmart and hardware stores like Home Depot, Rona, BMR, Lowes, Reno-Depot, Castles, Timber Mart.

You can also find a builder using our products in the Where to find our products section.

From end of summer 2021, some products will be offered through this website.

No, a semi-floating dock is required between a pile dock and a floating dock. See DIY section / How to build a dock

A foamed float is not compressible by winter ice. Should it be accidentally pierced, it will continue to float.

To calculate the amount of floats needed (Residential use only):

• A. Multiply the dock area (length x width) by 25 (for 25 lbs buoyancy per square foot).
• B. Divide this amount by the buoyancy capacity of the chosen float (ex. float R-450 has a capacity of 450 lbs) then round to the nearest even number.
  Example of 8′ x 12′ medium free-board dock section: 8′ x 12′ = 96 sq2 96 x 25 = 2400 lbs 2400 ÷ 450 = 5,33 floats, so, 6x the R-450 model
• C. Make sure you have enough space to install all floats under the dock

The 427 has a rail that allows you to slip accessories such as cleats or vertical bumpers.
The 400 is 1/2 “lower (5¼”) than the 427.

Both have the same general structure and components included in the kit.

The decking, required for both models but not included, has a different cutting width between the 2.

Multiply the square footage of your structure by 25 lbs / square feet. This will give you the load that your floats have to bear. Find the buoyancy of the desired float (eg 200, 370, 450, 600 or 750 lbs) and divide the buoyancy load and you will get the number of floats needed.

MSRP stands for Manufacturer Suggested Retail Price. 

We sell our products at a certain price to our retailers and suggest them a price for the end customer. However, our retailers have the flexibility to review the suggested prices, up or down.

All our Assembly Guides are in our Support > Assembly Guides

Please complete this replacement forms here.

If you can’t find the floats you are looking for it might be because we don’t have it in stock. Please note that we usually receive weekly deliveries of new stocks. First, you can try searching online via our retailers. Our retailers might have the product you are looking for. You also have the option to write to us via our Contact Section to order the item.